Billing Terms & Conditions

1. Accepted Payment Methods

We accept the following secure payment methods:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Shop Pay, Apple Pay, Google Pay (where available)

All transactions are processed securely. We do not store your full credit card details on our servers.

2. Payment Terms

  • Full payment must be received at the time of order placement.
  • Orders will not be processed or shipped until payment is confirmed.
  • Prices are displayed in EUR and include applicable taxes unless otherwise stated.

3. Billing Information

  • Customers are responsible for providing accurate and complete billing details at checkout.
  • Incorrect information may cause delays or prevent order fulfillment.
  • If a payment method is declined, we reserve the right to cancel or suspend your order until payment is successfully processed.

4. Invoices

  • An electronic invoice will be sent to the email address provided at checkout once your order is confirmed.
  • Copies of invoices can be requested by contacting our customer support team.

5. Order Confirmation

  • Once payment is processed, you will receive an order confirmation email with order details and billing information.
  • Please review this confirmation carefully. If any information is incorrect, contact us immediately.

6. Billing Disputes

  • If you notice any unauthorized charges or billing errors, please notify us within 7 calendar days of the transaction.
  • We will work to resolve disputes quickly and fairly.
  • Chargebacks without prior contact may result in account suspension.

7. Taxes & Duties

  • All applicable local taxes are included at checkout unless otherwise specified.
  • For international orders (where available), customers are responsible for any import duties, customs fees, or additional charges imposed by the destination country.

8. Refunds & Returns

Refunds will be issued according to our Return & Refund Policy. Please review that policy for more details.

9. Contact Information

For questions regarding billing or payments, please contact us: 

Phone: +33644657562

Email: support@icemakers.shop