Billing Terms & Conditions
1. Accepted Payment Methods
We accept the following secure payment methods:
- Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Shop Pay, Apple Pay, Google Pay (where available)
All transactions are processed securely. We do not store your full credit card details on our servers.
2. Payment Terms
- Full payment must be received at the time of order placement.
- Orders will not be processed or shipped until payment is confirmed.
- Prices are displayed in EUR and include applicable taxes unless otherwise stated.
3. Billing Information
- Customers are responsible for providing accurate and complete billing details at checkout.
- Incorrect information may cause delays or prevent order fulfillment.
- If a payment method is declined, we reserve the right to cancel or suspend your order until payment is successfully processed.
4. Invoices
- An electronic invoice will be sent to the email address provided at checkout once your order is confirmed.
- Copies of invoices can be requested by contacting our customer support team.
5. Order Confirmation
- Once payment is processed, you will receive an order confirmation email with order details and billing information.
- Please review this confirmation carefully. If any information is incorrect, contact us immediately.
6. Billing Disputes
- If you notice any unauthorized charges or billing errors, please notify us within 7 calendar days of the transaction.
- We will work to resolve disputes quickly and fairly.
- Chargebacks without prior contact may result in account suspension.
7. Taxes & Duties
- All applicable local taxes are included at checkout unless otherwise specified.
- For international orders (where available), customers are responsible for any import duties, customs fees, or additional charges imposed by the destination country.
8. Refunds & Returns
Refunds will be issued according to our Return & Refund Policy. Please review that policy for more details.
9. Contact Information
For questions regarding billing or payments, please contact us:
Phone: +33644657562
Email: support@icemakers.shop